Assertiveness and Communication  1 day in-house training course

This course aims to increase self-awareness and to provide some key skills for acting more assertively. It is suitable for anyone would feels that they would benefit from acting more assertively. Perhaps at the moment they come across as either too passive or too aggressive and aren’t getting the results they would like from their relationships with others. A more assertive individual will foster better working relationships with others and therefore find it easier to achieve their objectives.

Course Outline:

• Managing emotions
• Increasing confidence and overcoming self-doubt
• Handling difficult situations more effectively
• Acting assertively – the 4 step model
• Projecting authority through your language and your body language
• Getting your message across – effective communication skills
• Understanding and influencing others
• Effective conversations
 
Benefits for the individual:

-Recognise the differences between aggressive, passive and assertive behaviours
-A positive attitude and increased self-confidence
-Project authority through language, and body language
-Better relationships at work and at home
-How to stop saying ‘yes’, when you mean ‘no’
-Discover your rights, and the rights of others

Learning Approach
The workshop is highly participative and appeals to all learning styles. Attendees will be given the opportunity to develop their learning skills and to plan future development. There will be a great deal of group and individual work.

Comments from earlier courses:

"Thanks so much for a really enjoyable course. It has made me think about myself in a new way, and given me the motivation and techniques I needed to change the way I behave and to become more assertive in all areas of my life”